Privacy Policy
Last updated: May 2026
This Privacy Policy applies to UpGreat (howgreat.sg) and governs the collection, use, and disclosure of personal data in compliance with the Singapore Personal Data Protection Act 2012 (PDPA). It covers all users of our website and students enrolled in our online tuition programmes.
1. Introduction
UpGreat ("we", "our", or "us") operates the website howgreat.sg and provides online Chinese Language (CL) and Higher Chinese Language (HCL) tuition services for Primary 3–6 students. We are committed to protecting your personal data in accordance with the Singapore Personal Data Protection Act 2012 (PDPA). This Privacy Policy explains what data we collect, why we collect it, and how we use and protect it. By using our website or registering for our services, you consent to the practices described in this policy.
2. Data We Collect
We collect the following personal data when you register or enquire about our services: • Full name of parent/guardian • Email address • Child's name (optional) • Child's Primary school level (P3–P6) • Any additional information you provide in our Google Form registration We do not collect payment card details directly. Payments, if any, are handled through third-party providers with their own privacy policies.
3. How We Use Your Data
We use your personal data solely for the following purposes: • To process your registration and confirm your child's enrolment • To communicate class schedules, Zoom links, and lesson materials • To send updates about classes, term dates, or fee matters • To respond to your enquiries We do not use your data for marketing to third parties, and we do not sell your data to anyone.
4. Disclosure of Data
We do not share your personal data with third parties except in the following limited circumstances: • With your explicit consent • Where required by Singapore law or a court order • With service providers who assist us in operating the platform (e.g. Zoom, Google), bound by confidentiality obligations All third-party tools we use (Google Forms, Zoom) have their own privacy policies which we encourage you to review.
5. Data Storage and Security
Your data is stored securely and accessible only to the teacher and platform administrator. We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
6. Your Rights Under the PDPA
Under the Singapore PDPA, you have the right to: • Access the personal data we hold about you • Correct any inaccurate or incomplete data • Withdraw consent for the collection, use, or disclosure of your data (subject to legal or contractual restrictions) • Request the deletion of your data where it is no longer needed To exercise any of these rights, please contact us at upgreat68@gmail.com. We will respond within 30 days.
7. Cookies
Our website may use essential cookies to support basic functionality such as session management. We do not use advertising or tracking cookies. By continuing to use our website, you consent to the use of essential cookies.
8. Children's Privacy
Our services are directed at parents and guardians enrolling their Primary school children. We do not knowingly collect personal data directly from children under 13. All registration is completed by a parent or guardian.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us: Email: upgreat68@gmail.com Website: howgreat.sg